Ogopogo Tours - Personalized Sightseeing & Wine Tours Year-Round

Mission

Our mission is to provide you with an unforgettable tour and a thirst for more of what the Okanagan Valley has to offer both travelers and locals. We strive for this using personalized tours, Ogopogo-Style service, informative storytelling, and professional quality photos capturing your experience.

 

Core Values

Safety

Safety is our number one value. We take safety seriously therefore we have guidelines in place for all of our staff and guests. Our Tour Guides are extensively trained including current First Aid certification. Our vehicles all carry First Aid Kits and Fire Extinguishers.

 

Ogopogo-Style Service - Let your "Footman" do the work!

"A footman is a servant of upper class citizens."

We refer to the “Running Footman” who would:

• Assist passengers to enter and exit the carriage safely.

• Run alongside the carriage to ensure it was not overturned by obstacles on the path.

• Run ahead to prepare the next stop for the passenger’s arrival.

• Ensure the passengers have everything needed to fulfill their desires, at each destination.

Electronics now save a lot of shoe leather, though our goal is the same, to assure your safety and provide you with a world class experience.

 

Customer Service Excellence

Clear, Open Communication

Accurate information provided to guests.

Open 2 way communication with guests before, during and after your tour.

• Before: We discuss your preferences, and do our best to accommodate them.

• During: Your guide keeps you informed of what is happening, where you are going and when.

• After: Yes! We do a follow-up to ensure we capture what worked for you and what didn't.

It's our goal for you to have a positive, trouble free, memorable experience.

 

Sustainable Tourism and Carbon Emission Reduction

We reduce our consumption and waste by following guidelines featuring:

• Using the "Right-Size" vehicle, using a 4 passenger sedan when possible, and 14 passenger van for larger tours.

• Recently adding our first hybrid gasoline / electric vehicle to our fleet. All future vehicle purchases will be either hybrid or plug-in electric.

• Showcasing sustainability initiatives taken within our community including organic farming and production.

• Receiving a Silver Award from Green Tourism Canada for sustainability and Community Service.

Learn more about out sustainability initiatives

 

Fun

We want all of our guests to have fun. We have fun too!

 

Integrity

We stand by what we say. When we make promises we keep them.

Our Carrier Safety Plan includes full compliance with standards and regulations including:

  • National Safety Code
  • Passenger Transportation Act
  • Motor Vehicle Act
  • Commercial Vehicle Inspection and Standards Program
  • Passenger Transportation Board & Act
  • Summerland & Mobile Business Licenses
  • Drivers Medical Examination
  • Drivers Criminal Record Check
  • Penticton Taxi Permits
  • Occupational First Aid Equivalent Level 1 (Minimum)
  • Class 4 Unrestricted Driver's License (Minimum)
  • Municipal Commercial Vehicle License
  • ICBC Insured to maximum levels
  • Commercial Liability Insurance Coverage
  • Canadian Tour Guide Association of BC
  • World Federation of Tourist Guide Associations